Attention: Misuse of the GLS Brand for fraud

There are more and more attempts at fraud on the Internet and via e-mails. Criminals misuse the name of GLS as the sender and send fake e-mails, comments or private messages via our social media channels, especially to private individuals, but also to companies. These often contain requests for payment or personal data.

Recipients of such a message should inform GLS immediately and under no circumstances comply with requests for payment.

GLS will never ask recipients by e-mail to pay the purchase price of goods via an online payment system, credit card or bank transfer.

Fraudulent messages are indicated, for example, by spelling and grammatical errors as well as blurred company logos. If the sender is unknown, attachments should generally not be opened.

GLS is not liable for any damage caused by fraudulent activities of third parties misusing the name of GLS. GLS therefore accepts no responsibility for any costs, charges or payments unlawfully levied as a result of fraudulent activity.

Known types of fraud and communication channels

There are a variety of different types of fraud on different communication channels, such as

  • Fraudulent e-mails
  • SMS / Instant Messengers
  • Fake GLS websites
  • Social media

We take a proactive approach to fraud and are grateful for any reports of fraudulent activity on behalf of GLS. Please let us know as soon as possible if you suspect you have received fake e-mails or SMS, or if a website or social media account is impersonating GLS, so we can take swift action to stop the fraud.

Please report any suspicious activity to our Information Security team at

We thoroughly investigate every report of suspected fraud, but generally do not respond to personal enquiries. If you have questions about the status of a shipment or invoice, please send them directly to our customer service team by e-mailing